How It Works

How To Register

Though you can browse most of our website and products without registering, in order to place an order, generate a shipping quote, set notification preferences, view manifests and more, you will need to register on our website. If you are visiting us in person and are not already registered – you will be able to easily register on our touch-screen registration kiosks on arrival. Registration is Free, Quick & Easy – simply click on “My Account” link and select “Create New Account”. You will be asked to specify your email, select a password and enter some basic information. Please feel free to chat live, call or email us should you need any assistance with your registration.

HOW TO ORDER

Our aim is to make the process simple and easy when it comes to placing an order with us. Payment information and instructions will be sent to you based on your preferred method of payment. Via Trading does not accept online payments. If you are a new customer and the order is being shipped within CA, you will also receive a reseller’s permit form to complete if you have a reseller’s permit. If you do not have a reseller’s permit, you can still place your order and regular sales tax will apply. New customers will also receive our Conditions of Purchase agreement which you will need to read, agree to and sign. Orders can be placed:

SALES POLICY

Unless otherwise agreed all Orders must be paid in full within 48 hours. All Goods Sold AS-IS. Seller makes no guarantee or warranty, express or implied and without limitations, of merchandise fitness or marketability. All Sales are Final. No Returns, Refunds or Exchanges. Via Trading works with a variety of different product conditions & will always stand by our listings and aim to advertise products properly and as accurately as possible. Many of our Listings are un tested Customer Return Loads and as such the product conditions of the items inside the load can vary greatly.

In the liquidation industry, such AS-IS policies are common. In order to reduce costs and keep selling prices low, more often than not liquidated merchandise is bundled together and sold in bulk. Often, different product conditions will be mixed within the same load. Via Trading will either re-process these bulk loads in to smaller wholesale lots or offer them for sale in their entirety to customers. Some lots might be fully manifested down to the size and color while others might be partially manifested, just summarized or completely unmanifested. When working with assorted bulk or smaller wholesale lots it can be very challenging to be specific about:

There is a real risk in purchasing customer returns and to a lesser extent, liquidation merchandise. Customers need to fully assume this risk prior to placing an order. Click here to learn more about the different product conditions we offer and what you can expect to receive. Please also review those Customer Case Studies which beginners in the industry should find very useful.

FACILITY VISITS

Via Trading welcomes and encourages customers to visit our Liquidation Facility during business hours, Monday through Friday from 8am to 6pm. No appointment necessary & Ample parking as well as own Pick-Up is Available. Close to 800 pallets pass through our facility each day with many not being available for purchase online due to not having sufficient volume, not being able to set proper expectations, contractual obligations or other reasons. Customers who visit our facility can have a much larger selection of single pallets to choose from then what is listed online. We do have a couple of rules regarding visits to our facilities to ensure we maintain a safe a and efficient environment. You must register to visit our facility – but if you are not already registered you may do so in person.

Facility Features

Safety Notice

We do have a couple of rules regarding visits to our facilities to ensure we maintain a safe a and efficient environment. Please note that you are responsible to ensure all members of your party abide by safety rules & procedures. Heavy machinery as well as electric pallet jacks are used in the facility & the parking area. Customer Safety is of greatest priority and we ask you to please read and abide by our Safety Procedures. Visitors persistently not abiding by our safety policies will be politely asked to leave the premises.

Visitor Rules

Please note that you are responsible to ensure all members of your party abide by our visitor rules. Please help us maintain the integrity of the merchandise and a clean and efficient environment for all customers. Visitors persistently not abiding by our Visitor Rules will be politely asked to leave the premises.

EVENTS

Via Trading holds live monthly Events at our facility

RETURN POLICY

Self-Pick Up is available from our cash & carry facility.

Return policy: Please note all goods are sold As-Is and all sales are final.

Via Trading does not offer any guarantees on the merchandise we offer and there are no exchanges or returns possible. Having said that, we are not perfect and unintentional mistakes can occasionally happen. If you ordered case of clothing and we shipped you a case of toys or if you ordered 250 units of cosmetics and received 200 – we will make up for that. If you ordered New Overstock merchandise and received Customer Returns in error – you will be fully compensated. However, if you ordered a load with 3,973 units, and you received 3,965 – then we will probably inform you that occasionally discrepancies do exist in manifests and one should take that in to account when working with such goods. If you ordered a customer return Kitchen Pallet and received some defective units, we will probably inform you that customer return pallets can and do include a percentage of defective units. If you ever have any issues or concerns with your orders, please do call or email us and we will always strive to resolve your issue quickly and fairly with the aim of making sure our customers are always satisfied in their experience dealing with us.